Innovative Solutions with
Cloud BPO Services

Welcome to Cloud BPO Services, the next generation in call center solution
with over 20 years of experience. Cloud BPO Services is a global leader in
providing reliable and innovative cloud based customer services and solutions.

While the others rush to provide WFH Solutions

We were always here because we recognize that in todays constantly changing landscapes when it comes to digital Work From Home solutions Customers expect professional and consistent service, support and information every time they interact with you. Cloud BPO Services offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle – customer selection, customer acquisition, customer retention and customer extension.

Man working home while coronavirus pandemic
Portrait of happy young African businessman laughing and pointing finger

Customer Support

We deliver the most comprehensive customer support services on the market with a multilingual staff that is ready to serve your organisation and help ensure the quality services.

Management Staff

Our professional Staff is trained to provide you with reporting and statistics that allow you to manage your business with confidence and trend analysis that really matter to your day to day operational needs

Agents

Our agents represent over 40 countries and territories that offer the best in breed and best in class quality and service delivery professionals the industry has to offer.

Digital Solutions
Boost Your Success​

Customers expect professional and consistent service, support and information every time they interact with you. Cloud BPO Services  offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle – customer selection, customer acquisition, customer retention and customer extension.

OUR FEATURES AND SERVICES

Services We Can Help You With

Sales support activities

  • Sales support activities
  • Telesales campaigns
  • Lead generation, setting appointments
  • Pre-sales services
  • Up-selling/cross-selling campaigns
  • Customer satisfaction surveys
  • Soft collection
  • Database management

Customer Service solutions

  • Customer Service solutions
  • Customer Support Digital Channel
  • Information lines
  • Inbound sales activities
  • Help-desk and support activities
  • Click-to-call, click-to-chat solutions
  • Complex customer services

Marketing support activities

  • Digital Marketing: Social Networks
  • ManagementDM/e-DM campaigns follow up
  • Market research
  • Support of promotional campaigns
  • Database managements, consent collection
  • Planning and execution of CRM programs
  • Database REFRESH program

Sales / Lead Generation

In coordination with your sales objectives, we have the expertise to design, build and manage customer acquisition and sales solutions that enable you to meet and exceed your revenue goals. We manage these sales associates in both inbound and outbound environments.

Back Office

We provide a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. 

Collection Services

We provide domestic and international collections services for companies across the globe, offering comprehensive solutions for loss mitigation and sharing industry-served best practices to create customized strategies emphasizing customer retention while reducing losses and delinquency rates.

Customer Care Services

Every contact you have with a customer is an opportunity to build upon that relationship. At the center of a successful customer care strategy is the need to add value each time these communications occur. An effective customer care model can actually decrease your reliance on customer acquisition and grow your business in a more efficient fashion.

Technical Support

We provide a broad range of technical support and cloud based help desk services focused on achieving measurable, total customer satisfaction for your business. We employ dedicated, technically-trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. 

Virtual Assistant

Virtual Assistant  services allow you delegate routine jobs, tasks you can’t do and even things you simply don’t want to do. Assisting you remotely via phone and a computer with Internet access to complete tasks for businesses, such as appointment-setting, creating marketing materials and managing email.

CloudBPO Services - Contact Us Anytime.